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Boy, I wish I had done some research before ordering from this company. My problem is pretty much exactly like everyone in this thread. I ordered a product (without researching, stupid me), got a tracking number like 3 weeks after my order, but the tracking number wasn't valid. Their customer service replied to me ONCE and only once saying "oh this sometimes happens, give it a while to update". It never did, so I wrote back 3 different times over the course of 4 weeks requesting a refund, and no one ever responded. Still have never received the thing I ordered and am currently waiting on my PayPal dispute. Really hope I get my money back, what a waste 😞
Wish there was a way we could shut this company down.
Yup, you're right! I had the same experience on another claim but with Pears and Peaches I was lucky enough to be compensated.
So sorry this wasn't your experience as well.
The details of the directors names and addresses are all available on the Singapore Companies House site, should anybody want to contact them and give them their thoughts.
They are ouright scammers and are gaming PayPal's dispute resolutin. The scam works like this:
1. You order something
2. They do nothing until you open a dispute saying it didn't receive
3. They then ship the item and smile seetly at PayPal that the item shipped
4. PayPal close the case
5. Item arrives and is not as described, some cheap Chinese copy
6. You are unable to dispute it a second time so stuck with it.
In this way they are gaming PayPal policies and ripping off their customers. They are based in Singapore so unlikely you can visit or start litigation with them. Out right fraud supported by Pay Pal.
That's why there are so many posts about people not receiving their items. They don't send them, until the dispute has been put into place, otherwise people will dispute the cheap junk they've been sent and they wouldn't make any money. They can't send your token item, until they have the dispute firmly out of the way.
It's outright fraud.