Complaints

Tylbert
New Community Member

Anybody know how to make a complaint??!!  

 

Unable to report problem via Issue Resolution Centre as says I'm not able to do that on the entry I've selected.

 

Previous related complaint is closed so I cannot follow up via that either.

 

Have rung Customer Service, APPALLING experience hence new complaint.

 

Unable to open Dispute via Chat as, helpfully, there is no scroll option on the message box to allow me to scroll and select what I'm having an issue with.

 

Paypal Customer Service used to be so good the last time I had the need to use it; so disappointed at how difficult it's been made now.

 

Can anyone here help please?

 

Thanks

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Tylbert 

 

You can open x1 dispute per transaction so did you forget to escalate or close it or did  paypal not find in your favour?


Advice is voluntary.
Kudos / Solution appreciated.
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Jimmy18PH
New Community Member

How are you supposed to escalate a case? it doesn't have any option available for that, i am in the same situation as the OP.

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