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Compensation declined

New Community Member

Compensation declined

I write regarding a Dispute Case, this case has been closed in favor of the seller as they have provided proof of delivery.  The problem is that New Zealand Post have acknowledged that the parcel has in fact not been delivered. A copy of their response was supplied as a part of my initial claim.  New Zealand Post require the sender to lodge a claim through their carrier for compensation, but the sender has failed to do so. This leaves me without the item and out of pocket for the cost.  It would seem that PayPal have not clearly understood the problem and have just closed the claim to get it off their books with complete disregard for my situation.

Esteemed Advisor

Re: Compensation declined



To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

Advice is voluntary.
Kudos / Solution appreciated.