Hi RcardoA,
I am sorry to hear there’s an unrecognized transaction on your account. Have you checked to see if this is an unrecognized billing agreement payment? Here’s some information on how to locate your preapproved payment agreements: https://www.paypal.com/smarthelp/article/faq1916 We have more information about how to cancel a preapproved payment agreement here: https://www.paypal.com/smarthelp/article/faq2254 If you still do not recognize the transaction and want to report it as unauthorized, please make sure you update your password & security questions and report any unauthorized activity to us. Don’t worry, we offer full protection for confirmed unauthorized transactions. We may take up to 10 business days to review any unauthorized claim and we’ll send you an update via email. Here's how to report potential fraud: https://www.paypal.com/us/smarthelp/article/FAQ2422
Here's how to report a billing issue: https://www.paypal.com/us/smarthelp/article/FAQ3421
Learn about secure password tips here: https://www.paypal.com/us/smarthelp/article/FAQ3152 If there are any questions during this process, please feel free to let us know.
I hope this helps,
Paula
