A seller on Amazon sold me a defective product which had to be disposed of. It was sending out toxic fumes and I never considered boxing it up and shipping it back. I left a negative review stating that it had been disposed of, and the seller contacted me to “make it right”. I was issued a full refund, but in the meantime the seller was begging me to delete my comment. I simply amended it indicating good customer service, and suddenly they have opened a dispute with Paypal, stating that they did not get their product back.???? What to do? They suddenly only communicate in Chinese.
This was through Amazon, a private seller who indicates a very small company. I paid Amazon but had to get my refund through PayPal. Meanwhile, they have dropped the case and in turn I erased my review entirely. Now they email me daily to get the review off their product site or they will lose their job. It’s getting old.
I am sorry for the confusion. As mentioned before, PayPal is not used as a payment processor for Amazon.
If the payment is in the Activity page of your PayPal account, this probably means that that you have paid via PayPal. In general, a seller cannot open a case via PayPal but only the buyer.
Please, check your PayPal Resolution Centre as well and your Amazon payments.
