If you didn’t receive a item and there is no tracking information in the Transaction Details, you can open a Dispute for Item Not Received through PayPal or eBay if that’s where you purchased it. Regarding the item that is Not As Described, you can’t expect a refund without the seller receiving the item back. This is something to consider prior to purchasing from foreign countries. If this is an eBay item, you can open a Return Request for Item Not As Described and if they seller accepts the return, they pay the return shipping. If they do not take action, after a few days, you have the option to elevate it to a Dispute where eBay will evaluate the available information and make a decision as to the validity of your claims. If it’s found in your favor, it’s the same as the seller accepting the return request. If it’s in the sellers favor, the case is simply closed and you will not receive a refund or be able to return the item. This isn’t really a payment processor issue, but directly related to the return policies, which are agreed to prior to purchase, of the marketplace or website you purchased the items from.
