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Closing a limited account

Contributor

Closing a limited account

We established a PayPal account for our association to receive donations.

Since June 2020 PP has decided to limit our account. Asking us again and again for poof of address and officers.

We sent the information over and over. The status is "Submitted" since June 2020!!! and yet the limitations are not removed.

We want to close the account but cannot even do that.

What can we do?

1 REPLY 1
Esteemed Advisor

Re: Closing a limited account

@Shapepark 

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.