Closing a dispute

P7265177
New Community Member

I have tried to close an open dispute as the vendor has refunded me. 

 

I have followed paypal instructions and I still can't seem to find a way to close it.

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1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi @P7265177,

 

I'm sorry to hear that you're unable to close a dispute. If the seller refunded through the dispute, the dispute would be closed as part of that action. If the seller refunded the payment outside of the dispute in a different transaction, you would want to follow these steps to close the dispute. If you followed those steps and were unable to close the dispute, please reach out to customer service for assistance.

 

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter.

 

I hope this helps!

 

Olivia

 

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