Closed account with balance

RxbbieA
Contributor
Contributor
After using PayPal following all the rules and regulations, they closed my account which has a fairly high balance on it which I need as I have certain things to pay for. How can I take my money off that account before the 180 days?
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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@RxbbieA 


Paypal holds your funds for 180 days as that is the same timeframe that buyers have to open paypal disputes.
So if no disputes are opened against you in 180 days then you are allowed to withdraw the funds as long as you were over 18 then and the account is in your legal name. Sometimes Paypal request further documentation from you before you can withdraw those funds.


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RxbbieA
Contributor
Contributor
What if I’m not over 18 though? As there are no open disputes would I be allowed to have the payments put into an account owned by my dad?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@RxbbieA 

 

Ask them.............

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.



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