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Closed Case and No Refund

Contributor

Closed Case and No Refund

I purchased an item on ebay. It was pre sale so I decided to contact the seller for a refund. He was taking long so i opened a case. While it was on review He told me to cancel it because he could not send the refund while the case was open, and I did. Than he told me he still cant cancel the order ebay wont let him. Than I didnt believe him so I opened another case on this item this time I had to choose anther option that was unauthorized access. I know thats not the case but I assumed when paypal see my problem they handle it. This was not the case they closed it and I got no refund since they found no breach on my account obviously.Now I am not protected against this case.Can the seller refund me? and if he cant or dont want to, and he never ship my item (pre sale) will I loose my money? please help.
1 REPLY 1
Esteemed Advisor

Re: Closed Case and No Refund

@stefan1996 

 

You should NEVER close a case until you have item or refund because you can't open a second dispute for the same reason.


You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.