Close the case to issue refund?

[Tawny123]

Did not receive package because of address error. Returned to sender. Seller is emailing me asking to close the case so it doesn’t affect his PayPal account by him issuing the refund. Is he trying to scam me or is this true?

[kernowlass · Accepted solution]

@Tawny123 

If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.