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Close my PayPal account

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Contributor

Close my PayPal account

I wanted to close my PayPal account but it said that "You couldn't use your PayPal anymore". It also said that my money would be held for 180 days then they would send me an email to guide me how to withdraw my money, but till now I haven't recieved any email. Please help me!
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Contributor

Re: Close my PayPal account

Thank you for your useful information. The fact that my account has less than 10$ so I can't withdraw money. I hope that if I close my account, I can recieve my money back. And now it turns out I can't close my account either.

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Esteemed Advisor

Re: Close my PayPal account

@Cindy1508 

 

You would not be able to close a permanently limited account.

Paypal limit it rather than closing it to stop you being able to use any email address or financial information linked to that account and trying to open another paypal account with it against their rules.


If you have been told your Paypal account has been permanently limited then Paypal holds any funds for 180 days as that is the same time frame that buyers have to open paypal disputes.

If no disputes are opened against you in 180 days then 'normally' you are allowed to withdraw the funds as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Your best bet is to wait until the phones are back up and running and then phone customer services so that you can speak to an agent.
Then they can help advise on how you can withdraw the funds if and when you are allowed to do so.


Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: Close my PayPal account

Thank you for your useful information. The fact that my account has less than 10$ so I can't withdraw money. I hope that if I close my account, I can recieve my money back. And now it turns out I can't close my account either.

View solution in original post