Close dispute to receive a refund?

[Katherine37]

A seller is requesting I close a PayPal dispute claim in order to issue me a refund for missing delivery. I’m not convinced this is the right course of action as once I close the case I cannot reopen it if the fail to provide a refund but they are adamant they can’t proceed with a refund until the case is closed. The business failed to respond to any communication before PayPal got involved so I’m slightly dubious, it is a company I’ve used without issue before so I’m really unsure what the best thing to do is. Any advice please?

[kernowlass · Accepted solution]

@Katherine37 

If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.