Close Dispute to obtain partial refund?

[CenTXChk]

I filed a dispute and the seller is stating that I need to close the dispute in order to receive a partial refund for a bait and switch product.  Is this correct?  This doesn't sound right at all but the first time I am dealing with this.  

[kernowlass]

@CenTXChk 

If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.

[CenTXChk]

Thank you so much!  It did not make sense to me at all.  How/when would I escalate a dispute to a claim?  

[kernowlass]

@CenTXChk 

Escalate whenever you want but make sure you do so before it times out at 20 days post opening.

 https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822?app=search...