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Has anyone filed a class action suit against PayPal for keep their money? The customer service with PayPal is horrible, and PayPal owes me money.
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I have recently been scammed also by a company in China for a substantial amount of money. This company insisted that we use PayPal and I thought oh well PayPal is safe. Wrong answer! PayPal immediately denied my claim with no explanation. When I contacted the company they said to just file with PayPal for a refund and then that PayPal never contacted them at all about a dispute. My bank told me to immediately remove my checking account number and to only use a debit card with PayPal. That they could have reversed the charges had I not allowed them to do automatic draft. I wonder if the owners of PayPal are Chinese. So far since then when ever I try calling and auto message tells me they cannot help me and to feel free to email them. I will not give up and will began searching for an attorney this week.
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Like most conglomerates, PayPal has done its best to insulate itself from its paying customers. A 100% automated customer service is meant to frustrate anyone who tries to interact with it. My problem, and most, could be solved quickly with a simple person to person contact. I will be submitting complaints with both the FTC and my state’s Attorney General and will contact all of my US Congressmen. I may also be forced to take the small claims court route, although corporations can stall forever even with a judgment in your favor. The bottom line is we need much tougher regulations for unscrupulous businesses like PayPal coming from the federal level, so keep your Congressmen’s ears busy. I’m tired of the excuses and the constant misdirections.
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You are on the right track as I shared my story with BBB and FTC. Hoping for a good response.
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The practical solution is to sue in small claims court for most people. It is easy and cheap and pretty much guaranteed to be successful.
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You are not likely to get actual human interaction from PayPal. Everything is computerized. I am not sure that they have any humans except for lawyers so you will need to sue them to get what you want.
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