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I am going through this exact same thing. I filed a claim with Paypal, but bc the Seller provided Paypal with a tracking number the case was closed- twice- in the seller's favor. The tracking number the seller gave to Paypal said that something was delivered- but I haven't been able to determine the name and address on this alleged delivery. Also this number that the seller gave Paypal is not the tracking number that was attached to the original invoice from a resale website. I am investigating the tracking number with USPS, but paypal has been very BOT-like in their responses to me. I will be taking this injustice ALL THE WAY. Paypal claims to provide investigation into fraudulent activities, but I have not seen any sort of investigation or earnest due diligence. I wrote to Paypal claim-appeals email address requesting all the documentation regarding my case. Once I receive it, I will take it to my attorney and this will become what I do with my time everyday. I am beyond angry.
I'm currently weighing my options. I was told I can't transfer money because of Paypal's system and then after being sent to merchant technical support, I was told something different. Seems like they're playing a game or something. I'm looking at my options.
Please advise for you did this. I just got scammed for a considerable amount of money by a China company. This company said PayPal never even contacted them about the dispute. My bank told me to immediately remove my checking account number and to only use a debit card with PayPal. That they could have reversed the charges had I not allowed them to do automatic draft.
I sold and expensive item on PayPal and they claimed they were "withholding funds" until proof of delivery of the item, which is crap since I have been an active member for 20 years. Now the item is two weeks delivered and they still haven't released the funds - even though they say they will within one day after proof of delivery. As this company has gotten bigger, they have gotten more corrupt.
Lot of simps here for Paypal. The simple fact is it is still possible to pursue a class action against this crooked and rotten company. They cannot just break the law and think they can hide behind some sort of one side agreement that users either agree to or forfeit their money to these thieves.
Payenemy better hope they can still be sued otherwise what will the people resort to when a company gets a little too big for its britches.