Claiming shipping costs of the incorrect item back to China.

[Ducasa]

Hi I've gone through PayPal resolution centre, regards a wrong item sent from a seller in China, the seller has finally admitted fault and offered a refund but it is only paid on return of the item, shipping is going to be over £100 back to China but Paypal has not given any option to reclaim this shipping costs that I should not be liable for and I am not happy with this outcome and it is not a satisfactory resolution to "Buyer protection" Is there any redress as getting in touch with Paypal is nigh on impossible regards this matter.

[kernowlass]

@Ducasa 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.