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Claim vs dispute

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New Community Member

Claim vs dispute

I recently opened a claim on a specific merchant as unauthorized on accident. I should have filed a "dispute" as item not received instead. Because this was escalated to paypal and filed incorrectly  (closed as denied) I am not able to file the dispute correctly again.

Please help

1 REPLY 1
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Contributor

Re: Claim vs dispute

You need to contact customer service to change dispute type, go to message center ("contact us" at bottom of page and then "message center"), start a chat and enter "need more help" when prompted, wait for live agent to respond (could be a while, you can check back periodically, conversation stays open).