Claim selling not responding

[Joannef1983]

Hi. I placed a claim against a seller 9 days ago. The seller is not responding to the claim. Does anyone know what happens next do I need to the wait for the full 20 days for them to reply and then will PayPal review the case on the info they have from me only? Thanks Joanne

[kernowlass]

@Joannef1983 

Claims don't last up to 20 days, disputes do.

So have you opened a dispute?

If so then you have 'up to' 20 days to escalate it to a claim.

However you do not have to wait 20 days, you can escalate to a claim whenever you want to.

Paypal do not get involved until its a claim. 

[Joannef1983]

Thank you. It says it’s a claim at the top of the issue rather than a dispute.

[kernowlass]

@Joannef1983 

The link gives you more info

https://www.paypal.com/uk/smarthelp/article/how-long-does-it-take-paypal-to-investigate-my-claim-faq...

BUT

Everything is taking longer at the moment including payment releases / disputes / refunds / withdrawals etc as Paypal is working with reduced staff and in difficult circumstances due to covid, hopefully reviewed soon.