Claim help!

bhankins
Contributor
Contributor

I had to file 2 claims on two purchases made in February from the same boutique online because I never received the things that I ordered. The seller had until June 29,2018 to respond and never did. Now it is July 3, 2018 (past the 10 given days to respond) and both claims still show that they are waiting on a seller response. Why? What do I need to do to get this rolling? I thought that after the 10 days the case would be in my favor and I could be refunded? Thanks!

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kernowlass
Esteemed Advisor
Esteemed Advisor

@bhankins

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.


Advice is voluntary.
Kudos / Solution appreciated.
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