Claim denied

[Connor149]

Furious doesn't cover how I fe. Ordered a swinging chair, received a brass ring. Reported on 30th June. Frequent messages to and from PayPal finally sent me a dorm affadavit? Which was dully completed and uploaded to PayPal along with photos of packaging, item received. Etc. Now I get an email from PayPal to say my claim is denied because I didn't submit evidence!!! The conversations are still on file. The photos and form are all still there.!!?! AaaH. I've screenshot the past messages and files uoaded well in time. I've sent another message. Do you think PayPal will rethink. I paid Almost $49 for a brass ring worth less than a quid!!! Fuming

[Connor149]

Sorry for all spelling mistakes. I'm so angry lol

[kernowlass]

@Connor149 

All you can do is contact and ask?

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.