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Did you file a dispute for non receipt of item? If so it would have been better to have filed for 'not as described' as the service you were provided with was not what you paid for.
Phone and appeal citing you paid for a service that was 'not as described'.
Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
If that doesn't work then...
If you funded your paypal payment via a credit card then see if they will do a chargeback for you.
Failing that small claims court action?