Claim closed by PAYPAL when I asked for more information

[Graeme123]

I had asked for confirmation the seller was paying for the cost of return P&P of wrong items received, at the stage of claim was provide proof/ tracking info.   However i was still waiting for confirmation and it was closed, and now have no way to reopen or create a new claim - how can i get my money back/ send the item back - what are the options available at this stage?  Thanks

[kernowlass]

@Graeme123 

You only have a short time if you win a dispute to provide paypal with the tracking number to prove you have returned the item to the seller, if you don't provide tracking it will close.

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction...or the one for your country.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.