Claim case closed without allowing a feedback or revision

jkardass
New Community Member

I had ordered an item and as it turned out it was from a Chinese supplier.

After complaining that the item was not received and opening a claim, I waited for 1 month before PayPal replied that the Case was closed because the supplier had provided evidence of shipment.

Truly enough, a few days before PayPal had sent me the email I received a package with a very cheap totally different item from the one ordered.  I presume that the intention was to mislead PayPal.

I am not being given any option to restart the complaint and although I had sent an email to Paypal I got a reply that they do not answer emails.  Obviously the email of the supplier was false.

How do I  escalate my claim with PayPal ?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@jkardass 


You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
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