Claim a refund via 1/3rd party website

Keelyb1
New Community Member
I recently bought an item through a website that uses PayPal for buyer protection. The item was faulty, I’ve returned it and have now been ghosted by the seller! I have proof it was delivered back. How do I start a claim for a refund under the buyer protection? Every time I try it asks me which transaction I want to highlight - but it wasn’t on my account (it was through the 1/3rd party site). Very confused and currently out of pocket.
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1 REPLY 1

Debbob7834
Contributor
Contributor

im trying to get a response from 3rd party seller, i've emailed them twice with no response

purchased 1/28/21 for $97.08 Paypal XZZ, 4029357733HK

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