Claim Denied

[Krish72]

I received a mail from Paypal as below :-

We received the claim(s) you filed on 8 April 2021.

We have reviewed this transaction(s) and are denying your claim(s). Cases must be filed within 180 days from the date of the transaction. The decision to deny was made because the case was submitted after the 180-day deadline. Therefore, we are unable to offer a resolution toward this matter at this time.

Case Details is a below -:

Dispute Case ID: PP-D-108823819 

Transaction Amount: ‪31,24 USD‬ 

Dispute Amount: ‪27,00 USD‬ 

Transaction ID: <removed>

Transaction Date: 3 December 2020

Transaction Date is 3rd December 2020.  Claim Filed date is 8th April 2021.

From 3rd Dec 2020 to 8th April 2021  Day = 126 days. Why is my claim denied by saying ,"The decision to deny was made because the case was submitted after the 180-day deadline."

Can someone please reply to me? 

Regards,

<removed> 

[kernowlass]

@Krish72 

You need to contact customer services to resolve any account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.