Claim Denied for unknown reason

[rszanti]

I ordered an item that displayed a full photo of the item and claiming it was discounted. I received only a piece of the item described, an item worth less than half of the discounted price. My claim for an "item not as described" was denied. There is no "appeal" link provided for this item in the resolution center. I don't understand why PayPal is allowing this obvious scam to continue (I've had this happen before and again there was no appeal) - a large ad for a nice item and the seller ships a minimal piece of it to obtain a shipping receipt that claims the item was delivered. How do you appeal such a scam ?

[sharpiemarker]

@rszanti 

Speak with customer service to appeal case and provide more convincing documented evidence that can tip the scales that 1% to overturn case:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal