Claim Case Closed Wrongly

[Jordan1605]

Hi everyone,

I have had an ongoing case where the buyer had sent me an item that was not as described. I was offered a full refund if i returned the item and provided tracking information. I accepted this offer and have return the item and submitted a screenshot of the postage label to the claim. I also applied for the "Return on Us" scheme that PayPal do and received my money back for the return postage.

I have just had an email to say that PayPal have closed the case in the sellers favour because i did not provide tracking information, which i have! So now i am left with no product and no refund, to say i'm furious is an understatement! Has anyone had this before? I've tried calling PayPal to discuss this but i keep getting put through to automated response telling me the case had been resolved and if i;m done to hang up.  

[kernowlass]

@Jordan1605 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.