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i raised an unauthorised payment details when i should have raised that i have not recieved my item, i was contacted by ebay that the account i was purchasing from had been used without the owners permission and the item was removed but i have purchased direct through ppaypal thinki9ng i would be covered. Paypal closed the case saying that i had paid and that there was no issue, as this is now closed i cannot raise another issue and i have lost my £350. i thought paypal was safe and would help if there was any fraudulent people/companies you would by off.
i really need your help guys i cannot just lose this money.
They would help if you opened the correct dispute.
A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.
You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.
If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?