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Long story short, I saw the add for Neck Hammock (trademark U.S goods) and bought in all faith the Product and payed via paypal.
Months later I received a Parcel from China, Shenchen. And not so surprising - it was unlicensed Product aka pirate goods.
I contacted the seller, who claimed that their goods was properly quality checked. I received no more answers, despite my demand for refund.
I escalated the case via the resolution center, and now Paypal is saying they side With me. However I need to send the goods back With tracking number and wait for seller to confirm.
Seller has provided me with a funky address, both listing it in China and in the Great Britain. My guts tells me that seller wants to confuse me. Furthermore there is no name nor phone number provided, thus making it more difficult for a chinese Courier to track and deliver it to the correct person. While the seller is trying to stall the Whole thing, it seems Paypal does not have a good solution to help us in cases like these. I am afraid once I do find a Courier and send it off, that either address provided is fake and the seller never intends to confirm he/she will receive the goods back. Because that is what it takes for Paypal to refund me.
What may I do now… The item cost me over 50 US dollars, and I don't want these pirate copy makers in China get away.
Any suggestions will be appreciated.
You can call customer service and point out that the return address is faulty, or, if you paid with credit card, dispute exclusively through card issuer instead as their terms are broader than paypal's.
To contact customer service for assistance:
Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other available options.
Or contacting via social media:
I will try and Call during Office hours, thanks alot for the advices 🙂
To everyone else, be aware of those pop-up ads on Facebook and what not. These scammers use real Companys advertising and marketing materials. Everything looks Authentic until the day you get the goods in Your mailbox… Then you realise you payed full price for something that was a copy good only Worth 5 dollars.
Paypal got to do theirs to prevent users from loosing to these scammers! I for once woudl still want to continue using paypal when i shop going forward. So please hear my plea.
I will Call paypal on phone and explain the problem. Surely this Neck Hammock SCAM is not the first or second time they have been a payments medium for nor are we the first or second customer complaining.
I will follow this up, it is not acceptable these types of frauds.
Chinese sellers send in bulk to logistics in the UK who will then forward to European countries at lower prices.
They really don’t care if you send the item back because it’s junk they sent to you.
Send to them via your local post office as registered item with tracking.. Do not send by courier.