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Hopefully someone here can offer some advice. Or PayPal will actually communicate with me other than a virtual agent that has not helped.
I ordered nitrile procedure gloves from TiTi. They sent cheap unusable plastic gloves.
I disputed with PayPal.
TiTi offered to refund the $38.74 IF I would send the product I DID NOT ORDER back to CHINA at MY expense.
I have attempted for some time, with no avail time to communicate to PayPAl that this is NOT acceptable. If they want the $5 box of plastic gloves back, they will have to send me a pre paid RMA. Why would I pay to return an item to China I did NOT order?
IF PayPal is watching, it is Case ID: PP-D-73544939
Since the PayPal resolution center stated that I MUST respond by sending the product I did not order back to China, with no option to decline the "offer" or even communicate regarding TiTi's fallacious offer, I will be forced to report fraud to my bank, unless I hear from PayPal quickly
This the latest type of Chinese online scam. It's called 'bait and swap' whereby you get a pale imitation of what you ordered. I suspect a company called Yinglian Trading Co. Ltd is behind this and it's costing PayPal a fortune, so much so they keep trying to wriggle out of their contract with you. Persevere and make sure you tell PayPal you know it's a bait and swap scam perpetrated by the likes of Yinglian. Why PayPal allow these crooks access to PayPal customers is beyond me!
The only thing you can do is persist with PayPal. If they won't respond to the old case details open a new one and keep doing it. I believe you can ring. If in the UK <removed>
I ordered the massaging weighted heating pad from what I thought was an American company. I saved a picture of the order confirmation that had a gold star 30 day risk free guarantee on it. They took down the website and so most people couldn't even go back and show Paypal what they had ordered. I kept emailing TiTi Online that the shipment hadn't arrived. It finally arrived 9 hours after the shipping timeline only to find that it was just a regular old heating pad with no massaging capability and certainly not weighted. They sent fake tracking numbers twice, and said it was coming USPS. But when they responded to my Paypal complaint, they said that it would be cost prohibitive for me to mail it back to China and would knock $8 off the $40. Little did they know that I kept the shipping box and wrapping that gave the mailing address in California. Even still Paypal hasn't shut these people down. I am still waiting for Paypal to refund my money. Since I am sure my money is still in a holding pattern to confirm that the product shipped. Now comes the screwy part. Somehow on the response form, they have typed over all the responses so that you can't even read them. Don't know whether it was done by Paypal or Titi Online. I was able to send an email to Paypal explaining that the webpage was gibberish and she said she would post my response. Has anyone else had this problem.