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China sent the wrong item and would not refund me.

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Contributor

China sent the wrong item and would not refund me.

Newtron Trade sent the wrong item and would not refund me. They are asking me to send item back and want me to pay shopping cost. The item is not worth sending back because it's cheap and plastic. They sent a shoe horn instead of the three items I paid for on my credit card. Newtron Trade is a scam.

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Esteemed Advisor

Re: China sent the wrong item and would not refund me.

@Kathydoku_ 

 

Yep, sadly another one of these.


Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.


HOWEVER you may still have the option to do a charge back if you funded your paypal payment via a credit card.


Also Paypal may contribute towards return costs IF you have activated the below link (if available in your country).
https://www.paypal.com/us/smarthelp/article/FAQ3544


Advice is voluntary.
Kudos / Solution appreciated.