We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
Wow joegold, all I got was crickets from Paypal even after sending the IC3 report, because I was "too late". Paypal helped Resiste.com **bleep** me out of $52.
I'm in the process of disputing a transaction where item sent was not what I ordered (and of significantly lower value). Obviously this is a calculated scam and the expected response from Chinese seller has been received - offering various degrees of lesser discounts etc. Asking for me to return said item at my own cost. Sellers 'returns policy' actually states that only high value items are necessary to be returned when there is an issue with the item delivered, which may possibly work in my favour.
I don't understand how PayPal can rule in favour of a seller who does this, where as a consumer you have every expectation that if your order is wrong when it arrives, you should expect the mistake to be corrected at no further cost to you. There are various consumer rights acts in the UK to this affect. If I had bought the item direct through eBay I would be covered, as eBay is clear that incorrect or faulty items are returned at sellers expense and not buyers.
Any chance you bought clothes from an online “boutique” with a cutesy name like heyjue dot com or rather heyjue.com? And ironically emails are nearly impossible to send to the retailer. If they do reply it’s from a name unrelated to the company you THOUGHT you were dealing with. Yes, PayPal will rule in their favor while allowing its agent to treat you like scum for expecting a refund.<removed>still gets emails from me today. That’s the address that comes up when I try to contact heyjue about my $170ish dollars I paid them via PayPal plus the $29 I spent on shipping to return their garbage to the fraudulent address PayPal provided in China. The package disappeared a week after it got to China as undeliverable. NOW PayPal says they can’t refund my money bc I kept their dress. Never mind the proof of mailing the package provided at their request. Photos at USPS and sending the ORIGINAL receipt in for alleged reimbursement. So mad!! Guess where I spend all my expendable income and purchase nearly everything that comes into my home? amazon, bc they don’t deal with PayPal!!
I had the same problem with Yinglian Trading Co. Eventually got agreement for 7.99 for return postage and complete refund of 18.98 once the wrong goods were returned. Received 7.99 and then made the mistake of closing the dispute on PayPal. Full refund never received. No reply from email requests to Yinglian and PayPal washed their hands of it. So much for customer service!
Judging by comments in the Community this is a widespread scam and PayPal is continuing to service the company and therefore condone the scam. It’s a shame that there seems to be no legal redress
I am currently waiting the outcome from the resolution center regarding this scam.
I ordered a portable hot water heater for camping, $52.39. I received a tracking number and followed the package. When it arrived, it was a small envelope with two cheap paper facemasks, total value of less than half $1. Back and forth withe seller and they gave me the run-around about "mistake with invoice for your item", and said they would be shipping "my item soon". About a dozen emails and they would NOT confirm what I had actually ordered, or send a new tracking number. I went to resolution center to get my money back, but seller offered a "partial refund" of $42. Then in an email they offered $32, when I insisted I wanted a full refund, they offered $42 again. Some excuse about "restocking and customs"; even though they never sent what I ordered. Paypal said I must file a criminal report, which I have, with the IC3.
Paypal had BETTER get my money back from the scammer, otherwise what's the point of using an online escrow like Paypal if they don't protect you from scams?!
Other info: this is from a website called Resiste.com . According to their info, they are located in USA (not). Do NOT order anything from them, they are operating a bait and switch scam.