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Brilliant solution, I've just informed the scamming company that they will be responsible for shipping costs and left the ball in their court, they can either refund the price I paid initially or pay 2/3 more to have their item returned, lets see what they decide.
Ordered an ice cream maker from a Facebook ad for Rillmev, was sent a cheap juice mixer. Was waiting more than a month for product and the seller had never responded to any message. Scam,
Chinese Web Sites or on Facebook easy to spot so buyer beware.
1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.
HOWEVER you may still have the option to do a charge back if you funded your paypal payment via a credit card.
Also Paypal may contribute towards return costs IF you have activated the below link.
I have the exact issue, well, close to it.
I ordered several clothing items from China. Only one item has arrived and the others were never shipped.
After opening a case the seller agreed on refunding the missing items AFTER I close the case (the reasoning was that the funds are frozen...). I didn’t do it because I would’ve been out of protection and instead escalated it to PayPal.
Now PayPal and seller have agreed on me shipping the one item back to china in order to get a full refund. That was not the original agreement and I have no way to object to PayPal’s decision on this.
Good thing is the dispute is about $80 and shipping would cost me $14. So it’s wort forking up the shipping fee. But the seller has a bad reputation online (teaches me not to blind buy anymore....) and I lead to believe once I return the item they’ll claim something is wrong and deny me the full refund. Meaning I will be out of my money, my order and shipping.
I still have to decide if I want to ship or just cut my loses and learn from this....
I'm happy to notify that PayPal reversed the payment and the dispute was closed in my favor after submitting the IC3 report. Thank you PayPal for finally seeing this scam for what it is.