cancel
Showing results for 
Search instead for 
Did you mean: 

China “sending wrong item” scam

SOLVED
Tomred0_3
Contributor

Re: China “sending wrong item” scam

Having been stung twice by adverts on Facebook and receiving unrequested items in the post, with no paperwork or originating address, I jumped through all of the PayPal hoops only to be informed that I had received the items and that a refund MAY be discussed if I returned the items at my own cost to the merchant, whose address I did not know! To cut to the chase, I spent some time trying to speak with a human in PayPal and eventually succeeded in getting through to a very understanding and mannerly lady who overruled the previous decisions and awarded me a refund. The "merchant/scammer" continues to message me looking for a 5 star recommendation. My advice is to follow through to the bitter end and avoid any and all adverts on Facebook.
DF35
Contributor

Re: China “sending wrong item” scam

I had a very similar situation. The product I received was no where near what was advertised and it was only resolved satisfactorily after speaking to a real person. The thing is; I would never ordered the product had I know it was coming from China. The advertisements don’t offer any indication that it originates from China. My suggestion to PayPal was to add another layer during checkout to warn the buyer that the seller is a China based vendor, that would give the buyer the opportunity to decide not to complete the purchase.
Tomred0_3
Contributor

Re: China “sending wrong item” scam

Also a good idea to check out their background and website. Most have really way out names and a recent website set up. Facebook primarily to blame for letting these shysters advertise on their site. Though PayPal must be able to build up a record fairly quickly from complaints, why not give a warning note before letting you proceed with the purchase. Funny how most of these scams originate in China, where they seem to get away with it
Rocky02
Contributor

Re: China “sending wrong item” scam

Exactly I have sent PayPal lots of messages about scam companies coming from facebook and through my disputes which PayPal used to help get my money back but now they do not.  Not sure who side they are on or who is paying them, but they have refused to help me twice recently even after they asked me to jump through hoops and I did everything they asked and still found in the seller favor.  I will no longer use PayPal I will give my business to Amazon Pay and Apple Pay.  

msaltzman
Member

Re: China “sending wrong item” scam

I was able to get a refund by filing a IC3 complaint and hounding paypal for weeks. Most people wont bother over such a small amount.

Ive seen DOZENS of these scam websites now popping up, using identical templates, stolen pictures (of real products) etc...

Here's the thing I really don't get-- Paypal WILL eventually take action on this. Whether using an algorithm to flag suspicious sellers, or changing their policies, or automatic refunds. I know they WILL because this scam is becoming more rampant because its working-- thus, it will reach a threshold where the amount of people being scammed causes paypal to fear lost revenue from a loss of faith/confidence in the platform. The only question is how many people will need to be scammed before Paypal acts. 

Given that, I cant understand why they don't act sooner-- would it really cost them a great deal to address this now? 

johnnyhaf
Contributor

Re: China “sending wrong item” scam

Yes just be persistant. I fell for 3, refund on two so far. thought it was legit since on Facebook and with the Paypal sponsor but boy was I wrong. Will stick with Amazon, least they always make it right and not so hard to make it right.

 

Rocky02
Contributor

Re: China “sending wrong item” scam

I did the ic3 too but PayPal said I had to return the item first that bogus out more time and money
Tags (1)
Camcuncon
Member

Re: China “sending wrong item” scam

I got exactly the same situation and I am still very mad about it. Maybe PayPal is supporting Scam sellers by doing it this way.

gaudere
Contributor

Re: China “sending wrong item” scam

Yeah, me too; they send junk from China that costs 10 cents and then say they'll refund the $40 you paid IF you pay $60 to ship it back.  It's an obvious scam and paypal should not support it.  I wish I had used my credit card; they'd let me do a charge back.  No wonder all the scammers like paypal.

johnnyhaf
Contributor

Re: China “sending wrong item” scam

1st escalate the dispute through paypal, wait for the company to respond with a partial refund, say no, then they will say you can get a full refund IF you pay for the return and they must receive it with no damage. You then have to call paypal a[Removed. Phone #s not permitted]o[Removed. Phone #s not permitted] Jump through the hoops requesting a live agent. Wait on hold or let them call you back cause it could be a 2-3 hour thing. Explain the problem and all the complaints of the same thing and they will refund in full while your actually on the phone and then if they don't get from the china company then they will be flagged for non future use. YOU HAVE TO CALL THOUGH or you will not get a full refund. I got taken on the Nutcrackers, the Wreaths, and a purse. Have gotten full refund on the nutcrackers and purse. have to wait 5 more days of no movement of wreaths or when I receive them to call in again.  Don't let these companies get away with this. I am Copying and pasting on every ones complaint that I have time for. Please help by also copying and pasting to others.