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So....
1) item advertised on Facebook
2) You buy two of them, pay via PayPal $29.90
3) Item arrives, nothing like as described and is damaged
4) Seller offers small percentage as refund, I refuse.
5) Escalate the complaint in Paypal
5) PayPal state I need to send back, tracked, and the seller has to confirm delivery before a refund will be issued, before 4 January
6) Tracked postage costs more than I’d get in a refund
7) Seller wins..
I end up out of pocket with a broken item that is different in every way (size, materials, quality) from what I ordere, plus I ordered two and didn’t receive them
Paypal are allowing this scam to happen. I should have lied and simply said I never eeceived it
Solved! Go to Solution.
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Has happened to me when tems sent was nothing like what was ordered but PayPal found in sellers favour as a tracking number showed they were delivered even though they were nothing like what was ordered
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I placed an order last June 6. I paid for a spinning bike. After months I got an envelope with the same tracking number that they told. I got a RING. I opened a dispute, I provide the picture of the envelope. The seller kept sending emails offering a discount, in each letter I replied that I paid for a bike, not for a ring. They replied that I got the order, I told them that I got an envelope but not what I ordered. At last, PayPal closed my case because they confirmed that I got my order. So the Seller and PayPal didn't get it 😕 I sent the picture of the small envelope showing the ring and tracking number, but I guess they just didn't care. What can I do? Help! Thank you
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Same problem. Yet PayPal ignores it, even though they have had thousands of complaints about this scam.
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This is happening to me right now and I feel completely ripped off. I know I will never order from any of these sites ever again. I almost don't want to use PayPal anymore if they can not do anything about it.
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After PayPal closed my case, they didn't even reply the multiple text that I wrote :(. I sent them even pictures proving that the seller send me the wrong item, and PayPal didn't even consider them. They only confirmed that I got my order, it didn't matters if were "stones", got "an order" so was enough for them 😕
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Exactly I have sent PayPal lots of messages about scam companies coming from facebook and through my disputes which PayPal used to help get my money back but now they do not. Not sure who side they are on or who is paying them, but they have refused to help me twice recently even after they asked me to jump through hoops and I did everything they asked and still found in the seller favor. I will no longer use PayPal I will give my business to Amazon Pay and Apple Pay.
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