cancel
Showing results for 
Search instead for 
Did you mean: 

China “sending wrong item” scam

SOLVED
Highlighted
Contributor

Re: China “sending wrong item” scam

I bypassed Paypal and went to Amex, they refunded my money. Always use Credit Card. Thanks

 

Highlighted
Esteemed Advisor

Re: China “sending wrong item” scam

@Starsky72 

 

Chinese Web Sites or on Facebook easy to spot so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.


HOWEVER you may still have the option to do a charge back if you funded your paypal payment via a credit card.
Also Paypal may contribute towards return costs IF you have activated the below link.
https://www.paypal.com/uk/webapps/mpp/refunded-returns


Advice is voluntary.
Kudos / Solution appreciated.
Highlighted
Contributor

Re: China “sending wrong item” scam

Absolutely buyer beware. Frankly, I found the fact that PayPal vouched for the company to be a worthy validation... I was foolish. Something smelled fishy when I sent an email to Heyjue com just moments after placing my order and it was kicked back as undelivered. I contacted PayPal IMMEDIATELY and was told they couldn’t refund monies not yet taken by the company. I shared my fears and was told by PayPal that has PayPal has “record of thousands transactions with this retailer with no complaints or issues that weren’t resolved to PalPal’s satisfaction this year...” I placed my faith in PayPal. I believed them and I believed they would protect me if this were a blatant scam. They did not and it is. Like the commenter above, I followed the directions given to me to the letter and was ultimately told that my judgement was off, the dress was “even lovelier than promised” by a PayPal dispute resolution agent. I thank you for the link. I did indeed find out about that program and recouped my shipping money. Oddly, not one of the 8+ agents I spoke with via chat and phone mentioned that I was eligible to opt in to that program; my employer’s dad mentioned it. Buyer beware, PayPal does not offer buyer protection.
Highlighted
Contributor

Re: China “sending wrong item” scam

I have the exact issue, well, close to it.

I ordered several clothing items from China. Only one item has arrived and the others were never shipped.

After opening a case the seller agreed on refunding the missing items AFTER I close the case (the reasoning was that the funds are frozen...). I didn’t do it because I would’ve been out of protection and instead escalated it to PayPal.

Now PayPal and seller have agreed on me shipping the one item back to china in order to get a full refund. That was not the original agreement and I have no way to object to PayPal’s decision on this.

Good thing is the dispute is about $80 and shipping would cost me $14. So it’s wort forking up the shipping fee. But the seller has a bad reputation online (teaches me not to blind buy anymore....) and I lead to believe once I return the item they’ll claim something is wrong and deny me the full refund. Meaning I will be out of my money, my order and shipping.

I still have to decide if I want to ship or just cut my loses and learn from this....

 

fml

Highlighted
Contributor

Re: China “sending wrong item” scam

I’m super curious about the shipping procedure you’ve been directed to follow. I ordered 5 items. I recieved ONE and it is not even a decent reproduction of the dress I purchased on their website. I mailed the dress back to what proved to be a NONEXISTENT address. Once the package was deemed undeliverable, it completely disappeared. PayPal has the audacity to accuse me of keeping the dress and submitting a forgery for my proof of shipping/tracking info bc, “mail doesn’t disappear”. Ship it. But first opt in to the link provided by the commenter telling us that we should have known better, should have used a credit card, got what we deserved... I deserved to give money to a con artist and allow PayPal to colllect fees in the process!!?
Highlighted
Contributor

Re: China “sending wrong item” scam

I'm happy to notify that PayPal reversed the payment and the dispute was closed in my favor after submitting the IC3 report. Thank you PayPal for finally seeing this scam for what it is.

 

 

Highlighted
Contributor

Re: China “sending wrong item” scam

Wow joegold, all I got was crickets from Paypal even after sending the IC3 report, because I was "too late". Paypal helped Resiste.com **bleep** me out of $52.

Highlighted
Contributor

Re: China “sending wrong item” scam

They seem to have closed their eyes again and are perpetuating these scams
Highlighted
Contributor

Re: China “sending wrong item” scam

https://www.paypal.com/uk/webapps/mpp/refunded-returns Here’s the link for your return shipping refund.
Highlighted
Contributor

Re: China “sending wrong item” scam

Problem is shipping is £47.99!