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I have been stung by this too. Bottom line is don't order anything from China, and don't expect PP to protect you. The modus operandi is to rip off some other website's content, video, pictures and post it on FB as their own but at a really cheap price.
Once you click order, PP will refuse to do anything even though you immediately asked to cancel on the same day. Don't trust all the money back or cancellation policies shown on the website or FB page, its also ripped from another legitimate company and the scammer has no intent to honor anything.
It just frustrates me that PP does not acknowledge the terms posted for full refund and cancellation and ask you to "work it out with the seller", they think the scammer will honor it? Its so stupid, if the seller is honest we wouldn't be here in the first place.
The scammer ship you some rubbish with tracking and use that as proof to PP that they have mailed the item. PP will insist that you either accept the item or mail it back. I ordered a laser engraver and the scammer sent me a fake ring.
When you look at the return address, it is completely in Chinese and when translated leads to a village somewhere in the boondocks with no street name and building number.
The seller will then say they never received it, and dispute the return. Or the seller will claim they sent you a real item and you are trying to scam them by sending back a fake ring.
It goes on and on until you give up.
In a nutshell, DON'T buy from any Facebook advert, many of them are China scams and don't use PP. Many of the shopping platforms like eBay or Amazon have better buyer protection. Use PP only to transfer money to family or friends, not for buying stuff. I used Taobao.com the shopping platform in China (they don;t have amazon.com but this is much better) as well and use google translate to find many of the items resold on Facebook at 10x markup. They have good English speaking customer service and act fast for any fraud.
My claim didn't even allow time for the return to arrive. There is no way I can ship something from northern Maine to China in less than two weeks. Notified on 9/15/20 - must be RECEIVED by 9/24/20. Not possible, therefore guaranteeing that I can't get any sort of resolution. Such bull.
I agree 100%. PayPal is complicit in this. I’m disgusted that they side with the fraudsters. I’ll never use PayPal again. They are on a par with the fraudsters.
Another caught in the same scam, only approach I can think of is to stop using Paypal.
Paypal are not interested in protecting against this, the scammers clearly know how to cheat the system to answer the questions as needed. Make the resolution difficult from our side and deliver a poor product badged up as what you ordered.
Paypal, are powerless, or actively encouraging this, not sure right now but there are a lot of comments in this thread for it not to be something they couldn't be doing something about.