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Another caught in the same scam, only approach I can think of is to stop using Paypal.
Paypal are not interested in protecting against this, the scammers clearly know how to cheat the system to answer the questions as needed. Make the resolution difficult from our side and deliver a poor product badged up as what you ordered.
Paypal, are powerless, or actively encouraging this, not sure right now but there are a lot of comments in this thread for it not to be something they couldn't be doing something about.
Has happened to me when tems sent was nothing like what was ordered but PayPal found in sellers favour as a tracking number showed they were delivered even though they were nothing like what was ordered
I placed an order last June 6. I paid for a spinning bike. After months I got an envelope with the same tracking number that they told. I got a RING. I opened a dispute, I provide the picture of the envelope. The seller kept sending emails offering a discount, in each letter I replied that I paid for a bike, not for a ring. They replied that I got the order, I told them that I got an envelope but not what I ordered. At last, PayPal closed my case because they confirmed that I got my order. So the Seller and PayPal didn't get it 😕 I sent the picture of the small envelope showing the ring and tracking number, but I guess they just didn't care. What can I do? Help! Thank you
This is happening to me right now and I feel completely ripped off. I know I will never order from any of these sites ever again. I almost don't want to use PayPal anymore if they can not do anything about it.
After PayPal closed my case, they didn't even reply the multiple text that I wrote :(. I sent them even pictures proving that the seller send me the wrong item, and PayPal didn't even consider them. They only confirmed that I got my order, it didn't matters if were "stones", got "an order" so was enough for them 😕