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So....
1) item advertised on Facebook
2) You buy two of them, pay via PayPal $29.90
3) Item arrives, nothing like as described and is damaged
4) Seller offers small percentage as refund, I refuse.
5) Escalate the complaint in Paypal
5) PayPal state I need to send back, tracked, and the seller has to confirm delivery before a refund will be issued, before 4 January
6) Tracked postage costs more than I’d get in a refund
7) Seller wins..
I end up out of pocket with a broken item that is different in every way (size, materials, quality) from what I ordere, plus I ordered two and didn’t receive them
Paypal are allowing this scam to happen. I should have lied and simply said I never eeceived it
Solved! Go to Solution.
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Same here! I was informed today that I would have to return the item (at my expense) and have it to them by 9/24/20 ... this isn't even remotely possible!! The seller knew this. I ordered a Queen size blanket green and got a smaller than Twin size pink blanket. 100% different material than what was advertised. I am furious. The seller even said that return shipping would likely be more than I paid so it "probably wasn't worth it" ... so obviously a scam. How can PayPal allow this?? Isn't the protection they offer the incentive to even use PayPal at all? Complete B/S.
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In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....
Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.
Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
Advice is voluntary.
Kudos / Solution appreciated.
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Could not agree more with what you are saying. It is absolutely ridiculous that PayPal is not taking our side with this situation.
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