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zzrays Co., Ltd. I paid $26.97 for a Halloween Holographic Projection 100 INCH PROJECTION SCREEN / US × 1, instead I receive a plastic tablecloth (the same you can get in a Dollar store) I request a refund, and now seller wants me to return the item back that will cost me more that I spend already SCAM SCAM SCAM ... Note: Website never showed company from China and advertised as PAYPAL SECURE PURCHASE
Sadly one of these?
Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.
1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.
If you lose because seller provides a fake tracking number (likely) then post back for more advice.
If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
Also make sure you have activated the below link in case you have to return it.
I opened a claim in PayPal, but first seller offered partial refund, and I refused it. Now seller is offering full refund if I return item, which cost me more than the plastic tablecloth that he sent to me.
Seller has to respond by tomorrow.
I ordered 3 Nintendo Labo kits and I never received them nor a tracking number from the seller. However, I did receive a mysterious package from China with a cat flea collar. After a month and no luck with the seller, I filed a dispute with Paypal stating I didn't receive the package. Paypal closed the case stating that the seller had proof of delivery...the tracking number, which as it turned out, matched the mysterious package! I didn't know it was from China nor did I order a flea collar! I tried reopening or creating a new case but because there was already a closed case, it wouldn't let me. This turned from a non-delivered item to a significantly different product than promised. How can I resolve this?