Charged monthly installment plus full price.
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Hi @Tennessippi,
I'm sorry to hear about the issue with being charged incorrectly by the merchant. What type of dispute was opened with PayPal? Was it reported as a billing issue, or did you choose one of the merchandise claim types (Not As Described or Item Not Received)? If it was opened as one of the two types I mentioned and not a billing dispute, please try contacting PayPal customer service and see if it's possible to open a billing dispute. I do not know if the outcome will be different, but at least if the problem is one of miscategorization, the dispute can be evaluated correctly that way.
To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.
I hope this can be resolved for you!
Olivia
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