Charged but no transaction

[Megat]

My debit card has been charged for item that I buy from adidas store. The problem is paypal charged my card and no transaction at adidas store.. in my paypal transaction activity also none..what happened 

[jpcastel82]

Hi @Megat
Thanks for reaching the Community for this concern. 

If you notice a transaction that you didn’t authorize, let us know right away in the Resolution Center: Go to the Resolution Center. Then click Report a Problem. Then select  the transaction you want to report and click Continue. Select "I want to report a transaction that I didn't authorize. Finally, follow the steps to report the transaction.

Once you have filed an unauthorized transaction dispute, we'll investigate the transaction. You'll receive an email within 10 days to provide you additional information.

Hope that helps. Stay safe always.

[crackodeal]

Sorry, you did not understand. There is NO transaction in Activity page and I am not able to select a transaction for Resolution center. However my card is charged with description "ShopName(PayPal)".

[kernowlass]

@crackodeal 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.