cancel
Showing results for 
Search instead for 
Did you mean: 

Changing currency after 180 days hold

Muthoni2
Contributor

Changing currency after 180 days hold

Kindly advise, My account was on hold for 180days. After the period I received an email advising me to withdraw funds. I've tried to change the currency from euros to dollars without any success. What's happening, what can I do....., It's so depressing.
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Changing currency after 180 days hold

@Muthoni2 


In Kenya the normal withdrawal options available to you of MPESA or Equity Bank are not available after a permanent limitation. The only option still available when Paypal tell you that you can withdraw your funds is via a U.S bank account if you have one.
If you don't then you would need to contact customer services to help you access the funds from your permanently limited account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.




Advice is voluntary.
Kudos / Solution appreciated.