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Member dispute - product code already redeemed

I bought a PSN 12 month subscription code from, but when I tried to use the code it said it had already been redeemed. I contacted Sony and they confirmed that the code had been redeemed by someone else. I hadn't given the code to anyone else and nobody else has access to my email account, so it must be a problem with cdkeys' website/systems that allows a code I have purchased to be used by someone else without my permission.


I tried to resolve it with Cdkeys but they refused to issue a new code or refund me. They were also very slow or unresponsive to emails. I ended up purchasing the subscription from Amazon instead.


I raised a dispute with PayPal, but they closed the dispute in Cdkeys' favour with no option to challenge the decision or escalate my complaint.


Are there any PayPal staff here that can help, or any other members that have been in a similar situation and can advise?


Cheers 🙂


Re: dispute - product code already redeemed

Hi sort_it_out,


Thank you for contacting the PayPal Community Forum and welcome as a new member!


Generally, the decision made at the conclusion of a buyer claim is final and can only be appealed if new information is presented which was not considered during the original investigation. If you would like to appeal the outcome of a claim you may be able to do so within 10 days of case closure by following these steps:

1. Log in to your PayPal account at
2. Click ‘Resolution Centre’ near the top of the page.
3. Select 'Closed cases' in the drop down menu and find the claim you wish to view.
4. Click ‘Appeal’ in the action column.
5. Provide information for your appeal and follow the on-screen instructions.


Please also ensure that you disputed the transaction for an "item not as described" as this would be the correct dispute type.


- Siobhan 


Re: dispute - product code already redeemed

I've just had the same problem. I hope I get my money back.