A month back I sold a toyota mirror on ebay for $105. Item was delivered with proof. A few days ago the buyer opens an ebay case stating that he didn't receieve the item. I show proof of delivery and ebay rules in my favor. The buyer then opens a paypal case and now puts that the item was stolen off his porch ( he was in the hospital ) and the post office told him the seller needs to open a dispute with the usps. Now how can I open a case with the usps for an item I dont know wether it was stolen or not? The usps will ask for a police report, right? I provide PayPal with the tracking # and the ebay outcome str8 from my ebay account. Today i get an email that the case has been decided in the buyers favor because the tracking info I gave couldnt not be validated? Huh? I COPIED THE ENTIRE TRACKING NUMBER AND INFO...WHICH SHOWS EVERY STEP THE PACKAGE WENT THRU UP UNTIL IT WAS DELIVERED. now im out of the item, money and the shipping charges since i offer free shipping. " Case ID: PP-D-47132357 The case was closed in favor of the buyer, based on the info they provided. The disputed amount has been withdrawn from your PayPal balance. Case details Dispute Reason Merchandise or service not received Case Status Closed Case Resolution Decided in buyer's favour Buyer information nathaniel maddux Transaction amount $105.00 USD Refund requested $105.00 USD Transaction ID 7HL3379530230562A Shipping address <removed> Crossing Dr Apt 61 Cincinnati, OH 45241-4503 United States Date reported November 26, 2019 Buyer notes Item was stolen off my porch, contacted the post office, post office says seller has to open an insurance claim so I can get my money back Item(s) not received Genuine OEM Toyota 04-09 Prius Power Heated Mirror Lh Drive[Removed. Phone #s not permitted](1) Your responses Date added November 26, 2019 Tracking info 9405509699937930646193 , USPS Date added November 26, 2019 Note we shipped this order and it shows delivered. a month later the buyer opens an item not received case thru ebay. why a month later? and why should we open an insurance claim through the post office? we don't know wether the item was stolen or not, ( not calling the buyer a liar ) all we know is that it was delivered. what if this is not true and we get charged for mail or insurance fraud? see the position we are in? Order placed on Sunday, Oct 27, 2019 Payment method PayPal Payment date Sunday, Oct 27, 2019 Delivered on Wednesday, Nov 6, 2019 - Hide shipping details ✓ Shipping info received✓ In transit✓ Delivered Last scanned date Wednesday, Nov 6, 2019 Package location CINCINNATI , OH Shipping status Delivered Shipping carrier USPS Tracking number 9405509699937930646193 Delivery message DELIVERED FRONT DOOR/PORCH Home ▸My eBay ▸Here's the case outcome Here's the case outcome eBay Customer Support has made a final decision. We received tracking information that shows the item was delivered to the buyer's address. This case will not affect your seller performance. Any feedback left for this transaction will be removed. Final decision : This case was found in your favor Transaction information : Any remaining funds from this PayPal transaction are available. Case I[Removed. Phone #s not permitted]Buyer ID :madduxne Request reason :Item not received Case reason :The buyer didn't receive the item Genuine OEM Toyota 04-09 Prius Power Heated Mirror Lh Drive[Removed. Phone #s not permitted]Quantity: 1 Order number: 05-04056-42114 Total: $ 105.00 Date added November 26, 2019 Tracking info 9405509699937930646193, USPS Your conversation with the buyer Buyer Item was stolen off my porch, contacted the post office, post office says seller has to open an insurance claim so I can get my money back November 26, 2019 at 11:15:37 AM PST"
