Case of Fraud

[Pracaproseman_8]

I was contacted recently by fraud unit overseeing my banking, bank card that someone was attempting to purchase an item after using my CC number. That issue was and the card disabled that day. Then today I got letter from bank someone attempted to use my card to set up PayPal account. Is this common & what does PayPal reccommend to deal with this breach?

[Teddy25]

Hi @Pracaproseman_8 

I hope all is well with you and your family.  Reading your post makes me frustrated and i'm so sorry to hear that since account security of our customer is our main priority.  As far as i know since my stay here in PayPal as a customer service representative there is no such thing happen here in PayPal. However this link will guide you as what you do on this scenario hope this could help https://www.paypal.com/ph/smarthelp/article/how-do-i-report-potential-fraud-to-paypal-faq2422 and if you still wish to get hold of our customer service .  Please try to reach Customer Service via chat or email. To get there, kindly click help / contact bottom left of Paypal pages for options available for your country. Or, you may also consider contacting
Customer Service via Facebook or Twitter. You can send them a personal message from their facebook or twitter pages.

Facebook: https://www.facebook.com/PayPal

Twitter: @AskPayPal

Note: There's a slim chance to get a timely response as we are in skeletal staff due to emergency. If it's still no response, then let's wait until our phone line becomes available. Hope i was to assist you regarding your concern.  Thank you for your patience and keep safe!

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