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Case denied

New Community Member

Case denied

I recently purchased an item from a seller which USPS has proof the package was delivered to the wrong address based upon the tracking number sent by the seller. I went to my local post office and spoke with the postmaster general whom had proof that my package was delivered to a house at least thirty miles from my residence. PayPal quickly denied my appeal without a justifiable investigation. Is there any recourse that I can take?

Esteemed Advisor

Re: Case denied



To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

Advice is voluntary.
Kudos / Solution appreciated.