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Case closed on unauthorized transaction

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Contributor

Case closed on unauthorized transaction

Hello, today I have received several emails on my Nintendo account cause someone was attempting to enter in my account. Of course I immediately changed my password but it did nothing since less than 30 minutes later there were 3 different transactions in my paypal account adding roughly up to 200 Euros. I have disputed the transactions and opened a case, but now they closed the case telling me the transactions "were not unauthorized". What does it means? Can't Paypal do anything about that? Do I need to contact Nintendo directly? Hope somebody can help me, thanks in advance.

1 REPLY 1
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Esteemed Advisor

Re: Case closed on unauthorized transaction

@Soul46 

 

It means that PayPal did not find or determined there was unauthorized access however, you can contact customer service to request a review:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

 

Or contact via social media:

Facebook IT: https://www.facebook.com/PayPalItalia/

Facebook US: https://www.facebook.com/paypal

Twitter US: @AskPayPal

 

 


Kudos & Solved are greatly appreciated. 🙂