We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
I currently have a case, where I ordered from a Facebook advert a large Waste paper bin valued at $27.80, It stated it was being shipped from the USA. I know now this was a mistake as a while later a packet of bin liners turned up, with the matching tracking number, from Hong Kong!
I obviously opened a case, not as described which the company have eventually replied with we will refund you if you return the item we sent at my expense. So it is going to cost me at least £7 to return the item, they sent in error (or not in error I believe.) I have looked everywhere for me to reply to the case, but the only button I have is to input the tracking number. This is just a huge con. I should be able to appeal this, they are obviously counting on people not bothering to return the item
Can anyone help.
I purchased their advertised caste iron pots and pans for USD29.98 on 30 May 2020. I did not receive my order and brought attention to PayPal Resolution Centre on 18 June. It took PayPal almost 3 months Investigation and today email me that PayPal deny my claim for refund.
This is outrageous and unfair because I still don’t get what I bought. Communication with PayPal is a “one-way street”. You can’t dispute their decision, right or wrong, and there is absolute no chance to elevate my case to complain. FRUSTRATED!
same thing with me blow up neck cushion instead of trolley, i changed my dispute from item not received to wrong item sent this is where they catch you out cos you then have to return it UNDAMAGED ( we all know they will say its damaged )item before paypal will give you a refund, return postage is £12 item only worth £3 even though paypal will pay return postage they will say it is damaged so still wont get your money back, absolute disgrace they shouldn't be allowed to have paypal payment method as you automatically think you are safe with paypal, i had 3 addresses as well so there is another obstacle well KARMA IS ALL I CAN SAY they can keep my money if they are that desperate lying cheating thieves